Welcome to Masrur Tours And Travels. By using our services, you agree to the following terms and conditions.

1. Booking & Payments
– All bookings must be made via our office, website, phone, or authorized agents.
– Advance payment is required to confirm bookings.
– Full payment must be made before travel; otherwise, the booking may be cancelled.
– Accepted payment methods: Cash, Bank Transfer, bKash/Nagad, or other authorized
channels.

2. Cancellations & Refunds
– Cancellations must be requested in writing or via email.
– Refunds depend on third-party (airlines/hotels/embassies) policies.
– Promotional offers may be non-refundable.
– Service and cancellation fees may apply.

3. Booking Modifications
– Changes in travel date or destination are subject to availability and may incur extra
charges.
– All changes must be confirmed in advance.

4. Travel Documents
– Travelers are fully responsible for valid passports, visas, permits, and other documents.
– We assist with visa processing but do not guarantee visa approval

5. Responsibility & Liability
– We act only as an agent between travelers and service providers (airlines, hotels, embassies).
– We are not responsible for delays, cancellations, or changes by third parties.
– We are not liable for any accidents, losses, or damages during the trip.

6. Code of Conduct
– Travelers must respect local laws, customs, and behave responsibly.
– Misconduct may result in tour termination without refund.

7. Privacy Policy
– We are committed to protecting your data.
– Please refer to our Privacy Policy for details.

8. Force Majeure
– We are committed to protecting your data.
– Please refer to our Privacy Policy for details.

9. Force Majeure
– We are not liable for failures due to events beyond our control (natural disasters, political unrest, pandemics, etc.).

10. Travel Insurance
– We recommend obtaining travel insurance.
– We may assist in buying insurance, but responsibility lies with the insurance provider.

Contact Us:
Phone: 01898911400
Email: marurt.t@gmail.com
Office Address: Newaz Plaza, Arkan Rd, Chattogram 4212

Masrur Tours And Travels – Your Trusted Travel Partner!